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Job Requirements of Help Desk Support Specialist:
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Employment Type:
Full-Time
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Location:
San Antonio, TX (Onsite)
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Help Desk Support Specialist
POSITION SUMMARY/RESPONSIBILITIES
Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy.
EDUCATION/EXPERIENCE
An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.