Support Services Supervisor

POSITION SUMMARY/RESPONSIBILITIES

Coordinates, trains, directs and supervises Registration Access Specialists to accomplish departmental needs in the registration area. Serves as the expert in software applications used within these areas. Responsible for performance of para-administrative and clerical duties in support of clinical services, which include patient reception, answering incoming telephone calls, appointment scheduling, registration, and insurance verification. Supports the departmental quality improvement program and reviews pertinent reports to support department requirements. Consults and collaborates with staff from other departments and agencies as needed in performance of registration duties.  Performs duties and assignments promptly and efficiently.  Complies with University Health and area policies, procedures and protocols for establishing and maintaining good working relationships with co-workers and University Health employees, patients and guests.  

EDUCATION/EXPERIENCE

High school diploma or equivalent is required.  Two years college, equivalent work or experience in a related medical field is required. One year of supervisory experience is preferred.  Experience in an Ambulatory Care setting is preferred.  Designated cash handlers must successfully complete the Patient Services Cashier course and be designated as a Patient Services Cashier during the initial probationary period. Experience in the utilization of an on-line scheduling and registration system is preferred.